Last updated: [TO CONFIRM date]. This is a starter policy — please review with your own circumstances before relying on it.
Who we are
Biko Cartridges is a trading name of [TO CONFIRM: LIVBIKO Limited], registered in England & Wales (company no. [TO CONFIRM]), registered office [TO CONFIRM address]. For any privacy question contact us at [TO CONFIRM: privacy@bikocartridges.com].
What we collect
When you place an order or contact us we collect your name, billing and delivery address, email address, phone number and order details. Payment card details are handled directly by our payment provider and are not stored on our servers. We also collect basic technical data (IP address, browser type) to operate and secure the site.
How we use it
To process and deliver your orders, provide customer support, send order and service emails, prevent fraud, and meet our legal obligations. We rely on the lawful bases of contract performance, legal obligation and legitimate interests under the UK GDPR.
Who we share it with
Only with providers who help us run the shop: our payment provider, our delivery carriers, and our email provider (Brevo). We do not sell your data.
How long we keep it
Order records are kept for [TO CONFIRM: 6] years to meet tax and accounting requirements; other data no longer than needed.
Your rights
You can request access to, correction or deletion of your data, or object to its processing, by contacting us. You may also complain to the Information Commissioner’s Office (ico.org.uk).
Cookies
We use essential cookies to run the basket and checkout, and may use analytics cookies to improve the site. You can control cookies in your browser settings.